Scaling a modern health supplement brand through Shopify Plus, subscription automation, and Fitness First retail integration across APAC.

Nutrition Always: Fuelled by Strategy, Powered by Shopify Plus

Overview

Nutrition Always is a fast-growing APAC-based health and supplement brand offering premium nutritional products for everyday wellness. As the brand experienced rising demand for its core product lines, it required a platform capable of supporting rapid scale, subscription-based sales, and international expansion. Partnering with 23 Digital, Nutrition Always migrated to Shopify Plus and implemented a high-performance eCommerce solution that elevated its digital experience while unlocking sustainable B2C growth.

12+ Months

Health, Nutrition & Fitness

Wellness-driven consumers aged 25–50

5

45K

Paid Media, Email, Influencers

Singapore, Malaysia, Australia

Shopify Plus Development, Recharge Subscription Integration, Fitness First Integration, SEO, Paid Media Strategy, CRO

Recurring Revenue, Retail Channel Integration, Brand Positioning, Market Expansion

detail pattern macbook
Hover over to view website Touch the screen to view site
01

The Challenge

Nutrition Always faced the dual challenge of managing high D2C growth while enabling physical product availability through Fitness First locations. Their legacy platform lacked:

  • Subscription and repeat purchase capabilities
  • Retail fulfilment coordination and visibility
  • Seamless Shopify integration with Fitness First’s inventory and order tracking
  • Scalable mobile UX and conversion optimised pathways
  • Data-driven attribution and personalised marketing

The brand needed a streamlined digital ecosystem that could support both retail fulfilment and online growth—while maintaining a unified customer experience across channels.

02

The Solution

23 Digital implemented a multi-pronged approach to modernise and future-proof the Nutrition Always digital operations:

  • Shopify Plus Rebuild: A responsive, conversion-led storefront tailored to local APAC markets, including region-specific content, multi-currency logic, and international shipping support.
  • Recharge Subscription Integration: Enabled subscription options for top-selling SKUs, giving customers flexible delivery and billing management while increasing average customer lifetime value.
  • Fitness First Integration: Developed an API-based integration to synchronise online orders with Fitness First fulfilment locations. This allowed customers to collect products from selected Fitness First gyms or opt for hybrid fulfilment.
  • SEO & Content Strategy: Targeted organic acquisition through health-focused search terms, educational blog content, and optimised product metadata.
  • Paid & Email Strategy: Rolled out Google Ads, Meta Ads, and Klaviyo automation sequences to support subscriber growth, abandoned cart recovery, and loyalty journeys.
03

The Results

The integration of Fitness First into Nutrition Always’ digital ecosystem delivered significant business impact:

  • Revenue Growth: 6.5x increase in monthly revenue within 9 months
  • Subscription Uplift: 38% of all orders now via subscription, leading to predictable revenue and higher retention
  • Retail Synergy: 17% of total orders now fulfilled via Fitness First locations, improving convenience and lowering last-mile costs
  • Conversion Rate: 61% increase in sitewide conversion across mobile and desktop
  • Organic Reach: 4x increase in organic traffic and a 3x boost in branded search impressions

Nutrition Always is now positioned as a digital-first wellness brand with omnichannel capability—powered by Shopify Plus and strategically integrated with retail partners like Fitness First.

Trusted Experiences
from Our Clients

Smart Decorative Jackie Hammond Tina
Google Reviews
4.5 262 Reviews

Our Partners