We are a digital marketing agency providing UX/UI, web design and digital marketing services to drive serious growth

As a digital agency, we’ve been delivering our expert digital marketing service since 2007. Before we were 23 Digital, we were called Dream Consultancy.

We’re an integrated digital marketing agency. Our services include digital strategy, web design, eCommerce, mobile and web app development, SEO, PPC and biddable media, social media, content marketing, and data and analytics.

We offer flexible digital marketing packages for every business need. We can focus on any one of our services as a stand-alone service, for example, PPC or social media. Alternatively, we offer an integrated digital marketing service that includes all or several of our services used strategically together to achieve the best results possible.

Compared to an employee who has a broad knowledge of digital marketing, our team of 140+ digital experts are each experienced and accredited specialists in their particular area of web design, eCommerce development and digital marketing.

Our team members share knowledge between themselves to make sure all your digital channels work together seamlessly and achieve more for you. We like to think of ourselves as an extension of your team, offering skills you can’t recreate in-house.

A niche agency specialises in one area only, such as search engine optimisation or social media. An SEO agency will concentrate on keyword selection, content optimisation and backlinks to make a site rise up Google’s results. But if you ask them to run an email marketing campaign, they’ll pass the work on to some other firm.

A full-service agency offers a range of services under one roof. Our staff has the experience and expertise to fulfil any digital marketing requirement, from strategy and web design to eCommerce development and implementation. Everything is handled through one team who plans and sequences the full marketing stack. This leads to an integrated holistic outcome that covers every base.

We ask you to commit for a minimum term based on your project and objectives. This gives us enough time to acquire data, study it and implement a digital strategy that will start to generate the results you want.

After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating you and your business great results. We’re proud of our client retention rate. In fact, we’ve been working with some of our clients ever since we first started in 2007.

Prices quoted by various digital agencies will generally take into consideration the differences in depth of service and experience. For example, a service that costs $1000 compared with one that costs over $5,000 per month is not likely to be as effective or as thorough.

When receiving quotes from digital agencies, make sure you understand what the deliverables are for the costs that are quoted. At 23 Digital, we’re always transparent and honest about what we’re going to deliver in the time we’ve quoted for. In our experience, we need a good amount of time to generate the best results possible. By quoting for anything less than this, we know we’re set to fall short on performance.

Where your business is located doesn’t really matter when it comes to the work that we do. In fact, we work with clients right across Australia. When it comes to communication, we aim to see our local clients for frequent face-to-face meetings, but we still arrange regular calls for our clients who are a bit further away. On top of that, we can travel to see you for quarterly or bi-annual face-to-face meetings.

Getting to truly understand your business is something we take very seriously at 23 Digital. We dedicate a great amount of time getting to know you and your business so that we can produce the most effective digital marketing strategy possible. We do this by talking to you and your team at your project’s kick-off meeting and getting as much information as possible by interviewing you about your offering.

Aside from that, we also do a lot of research into your industry and spend time analysing external and internal data. We ‘listen’ to your audience on social media to get an idea of the things they expect from your business, and lastly, we take a detailed look into your competitors and what they’re doing online.

All of this helps us to gain the best possible understanding of your business and industry.