Convert more customers, drive repeat purchases and increase lifetime value with high-performing email marketing strategies powered by Klaviyo. Accelerate Growth with Intelligent Automations, Personalised Campaigns & Revenue-Driven Journeys.
23 Digital has successfully delivered high-impact email and retention programmes for hundreds of ecommerce brands, backed by more than 20 years of digital commerce experience. As a Klaviyo-focused agency, we specialise in building and optimising intelligent email and SMS marketing ecosystems that drive customer lifetime value, repeat revenue and long-term growth.
As a certified Klaviyo email and SMS marketing agency, we help ecommerce brands unlock sustainable growth by transforming customer data into highly personalised, revenue-generating communication. Our approach focuses on building intelligent lifecycle journeys that strengthen customer relationships, improve retention and deliver measurable commercial outcomes.
Unsure how to approach retention or maximise customer lifetime value? Our team of experienced Klaviyo consultants craft bespoke lifecycle and retention strategies aligned to your business objectives. By combining behavioural data, predictive insights and industry expertise, we create scalable frameworks that drive repeat purchases and long-term loyalty.
A strong foundation is critical for performance. We design and configure Klaviyo accounts with precision, ensuring seamless integration with your ecommerce platform and a clean, future-ready data structure. From event tracking and list management to segmentation architecture, every setup is engineered to support advanced automation and accurate revenue attribution.
We deliver customer-centric Klaviyo email campaigns that balance creativity with conversion. Every campaign is strategically planned and optimised to engage audiences at the right moment, ensuring your messaging feels relevant, timely and aligned to your brand while consistently driving measurable results.
Our Klaviyo automation strategies are designed to work around the clock, nurturing customers through every stage of their journey. From onboarding to re-engagement, we build and refine automated flows that increase conversions, strengthen brand affinity and contribute directly to predictable revenue growth.
Personalisation is at the heart of high-performing email and SMS marketing. We leverage Klaviyo’s advanced segmentation and predictive analytics to create highly targeted audiences based on behaviour, purchase intent and lifecycle stage. This ensures every message resonates, improving engagement and driving higher lifetime value.
We focus on sustainable, profit-led growth rather than vanity metrics. Through ongoing optimisation, testing and refinement, we help brands increase repeat purchase rates, improve average order value and reduce reliance on paid acquisition channels, turning Klaviyo into a core revenue driver.
At 23 Digital, we offer flexible Klaviyo packages designed to support brands at every stage of growth from foundational setup to performance-led, ongoing optimisation. Each package is structured to maximise engagement, retention and measurable revenue impact.
One-Time Setup for a Comprehensive Klaviyo Account
Best for: Brands launching Klaviyo or migrating from another ESP.
We’ll help you set up Klaviyo correctly from day one, ensuring your data, flows and foundations are built to support long-term growth.
Ongoing Management with 2 Email Campaigns per Month
Best for: Growing ecommerce brands focused on retention and consistent engagement.
We’ll help you optimise and scale your Klaviyo email marketing with ongoing campaigns, automation and performance-led improvements.
Advanced Lifecycle Marketing with 3 Email Campaigns per Month
Best for: High-growth brands seeking deeper optimisation and revenue acceleration.
We’ll help you maximise revenue from Klaviyo through advanced lifecycle strategies, continuous optimisation and data-driven insights.
We manage seamless migrations to Klaviyo from legacy ESPs, ensuring data integrity, clean list structures and uninterrupted communication. Our process safeguards historical data, preserves deliverability and sets your Klaviyo account up for scalable performance from day one.
We design and deploy sophisticated Klaviyo automations that guide customers through every stage of their journey. From first touch to repeat purchase and reactivation, our lifecycle flows are engineered to maximise engagement, retention and revenue contribution.
Our team delivers high-impact email and SMS campaigns built around customer behaviour and commercial intent. Each campaign is strategically planned, creatively executed and continuously optimised to drive conversions without overwhelming your audience.
We apply a revenue-first mindset to Klaviyo optimisation, refining messaging, timing and personalisation to increase average order value and repeat purchases. Every improvement is guided by data, testing and clear performance benchmarks.
Ongoing optimisation is essential to long-term success. We proactively manage deliverability, account health and technical performance, ensuring your emails consistently reach the inbox and your Klaviyo environment remains secure, compliant and up to date.
We connect Klaviyo with your paid media ecosystem, activating high-intent segments across platforms such as Meta, Google and TikTok. This alignment improves targeting efficiency, reduces acquisition costs and strengthens full-funnel performance.
We provide clear, actionable insights that connect Klaviyo activity directly to revenue. Our reporting goes beyond surface-level metrics, enabling smarter decisions around lifecycle strategy, campaign planning and customer investment.
Through deep behavioural analysis and segmentation modelling, we uncover opportunities to improve customer journeys and retention performance. These insights inform smarter personalisation, stronger messaging and more effective lifecycle experiences.
Nice support and design. Seamless experience right from the start to handover. Saad, Kaushala and Sapan were good help throughout the whole process with Saad’s amazing round the clock support. He was prompt and very insightful throughout the whole website design and launch process.
The 23 Digital team have been a great partner of ours for many years now at Cricket Victoria. Most recently, when we encountered a website outage on a Friday night, Mikyun and his dev team were able to be quickly called in at late notice (and out of business hours) to troubleshoot and solve the issue to bring the website back online with minimal downtime. Their web design work is also always of a high standard.
Fantastic on-going experience with the team at 23Digital. Very professional, responsive and offer a personal experience. highly recommend.
Highly Recommended. Very friendly, fast and effective customer service. always reachable. Our project Manager Kaushala is always there to help us with any technical issues we need help with or adjustments we require with our website. Thank you
23 Digital have been both efficient and productive in their business advice and services. I can confidently recommend them to others.
We have been running SEO with 23 digital for almost a year. No big issue and still happy with their services.
We have been dealing with Venkat since 4 years, our results are growing every year and cant ask for more. He was in regular touch with us and he is always one call away. They revamped our website with a cause and since then we have been getting good response from our customers. Our phone is ringing non stop, and the contact form they created is next level, saves half of my time with client enquiries. highly recommended!!
Amazing SEO results from Sapan and Ashish at 23 Digital. They are so professional , passionate, helpful and friendly. I have been working with 23 Digital for almost 10 years and the results are excellent. Almost every keyword for my business Spitting Image Catering is ranking first on Google. Any queries that I have are responded to quickly and efficiently. I highly recommend them.. thanks team !!
My company has been with 23 Digital for over 3 years now and we have had great results and excellent service. 23 Digital are a proactive team who are always in contact with us providing information on the latest trends in web marketing and are making sure we are ahead of the pack. It’s terrific to be able to run your business and be confident that this aspect of your marketing is so professionally taken care of, we could not be happier. Thanks guys!
We would like to thank the team at 23 Digital. It has been a wonderful experience, full of open communication, constructive discussions and excellent advice. We have found the team easy to deal with when transforming our website to reflect our vision. This has provided a very positive relationship. We are thrilled with our website and have no hesitation in recommending 23Digital.
I have been working with 23 Digital for nearly 10 years now we have built the Grass Solutions Web Site from ground up and recently developed our Shop On LIne System. I employ 23 digital for SEO and management of Ad Words. 23 Digital have no contributed to the growth of our business from the creation of our on line shop front. Highly recommend.
Having become unimpressed with countless of SEO company in Melbourne hired to promote my website over the past years. Luckily, we came across with 23 Digital about 4 years and now we are working on my 2nd website. The Team (Kaushala, Umang & Sapan) look after all my SEO campaigns frankly we couldn’t be happier with the fantastic SERP results they have helped us achieve! AAAA++++++++.
Work with 23 Digital just over a year, and we have achieved great result. I am thinking to write a review to let the good work not to be forgotten.
It is great pleasure to work with Sapan also with team: Umang, Brad and Matt. These people are being so dedicated to work and so responsive.
Hi, We have been working with 23 Digital for our marketing solutions for the past year and they have really helped us. Neeraj and his team have made themselves available anytime that we needed them. Its always great to have people with a vast knowledge and who are willing to help you in the best way they could.
Kaushala from 23 Digital is simply amazing! She’s super friendly, honest, dedicated, knowledgeable and highly experienced in digital marketing. I would highly recommend her to anyone who is after a reliable marketing executive. Keep up the good work 23 Digital. Kaushala is one of your greatest assets!
The team at 23 Digital have been true to their word, we came over to them 2 years ago after our website, reviews etc had been tampered with and shut down. They have rebuilt our website, google findings, organic traffic and anything else SEOs do they have done it right our phone rings for new enquires, our email gets contact enquires we are back and better than before thanks for saving our business and getting the leads we needed great work Venkat and his team Peter and Claire Fumapest Termite and Pest Control.
It’s only been a few months since we started our business relationship with 23 Digital, I have to say already I have been very impressed with the service, the staff have been so responsive and on time, delivering great ideas and value, really looking forward to working together as we continue to grow!
We cooperated with 23 digital for three years. Their team really help us a lot on SEO and other marketing jobs. I can see the results after their work. Highly recommend them. Great service and very helpful staff.
We recently moved our business’s digital marketing with 23 Digital and so far it has been a refreshing experience for us. These guys are technically sound and responsive in their dealings. UD from 23 Digital is very helpful and goes above & beyond to help.
As a seasoned Klaviyo email and SMS marketing agency, we operate at the forefront of retention-led growth, partnering with forward-thinking ecommerce brands to design, implement and optimise high-performing lifecycle marketing programmes. Our work centres on transforming customer data into personalised experiences that drive engagement, loyalty and predictable revenue at scale.
Shopify is an eCommerce solution platform that allows you to start, grow and manage your own online shop. With Shopify, you can organise products, customise your shop, take payments, track and respond to orders and effortlessly run your online shop. However, it’s recommended that you hire a professional Shopify developer to work on your eCommerce site and ensure it delivers a great customer experience.
Klaviyo is widely regarded as one of the best email marketing platforms for ecommerce due to its advanced segmentation, automation and revenue attribution capabilities. Unlike generic ESPs, Klaviyo is designed to work natively with ecommerce data, making it ideal for brands focused on retention, lifecycle marketing and customer lifetime value.
Yes, Klaviyo integrates natively with Shopify and Shopify Plus. This integration enables real-time tracking of customer behaviour, purchases and engagement, allowing for highly targeted email and SMS campaigns. It is one of the reasons Klaviyo is the preferred email marketing platform for Shopify merchants.
Absolutely. We manage seamless migrations to Klaviyo from platforms such as Mailchimp, Omnisend, ActiveCampaign and HubSpot. Our migration process ensures your customer data, historical insights and deliverability are preserved, while setting up a clean, scalable Klaviyo account structure.
We design and optimise all core Klaviyo flows, including welcome series, abandoned cart recovery, browse abandonment, post-purchase journeys, win-back campaigns and VIP customer flows. Each flow is strategically built to increase conversions, engagement and repeat revenue.
Yes. Klaviyo is one of the most effective tools for improving customer retention. Through personalised email and SMS automation, brands can nurture customers beyond the first purchase, increase average order value and significantly improve customer lifetime value over time.
Yes, we offer ongoing Klaviyo management, including campaign planning, copywriting, design, A/B testing and continuous optimisation. As a Web development agency, our focus is on performance and revenue, ensuring every campaign contributes to your broader growth strategy.
While results vary depending on your business and data maturity, many brands begin seeing measurable improvements in engagement and revenue within the first 4–8 weeks. Klaviyo’s automation and segmentation capabilities allow brands to generate value quickly, especially through key flows like abandoned cart and post-purchase emails.
Klaviyo is suitable for businesses of all sizes, from startups to enterprise-level Shopify Plus brands. The platform scales with your business, allowing you to start with essential automations and evolve into advanced lifecycle marketing as your customer base grows.
The best place to start is with a tailored strategy. A free Klaviyo consultation allows us to assess your current setup, identify growth opportunities and map out a clear roadmap for improving email and SMS performance.
Organic Traffic Surge
Increase in New Users
"Having become unimpressed with countless SEO companies in Melbourne, we decided to reach out to 23 Digital. We have been with them 4 years now and the results have been fantastic. We have achieved 180% increase in organic traffic and we have 3X revenue sinced working with them. Luckily we gave it another shot!"
