Kidney Health Australia is a leading national organisation supporting Australians affected by kidney disease through education, prevention, early detection, advocacy, research and patient support. Serving diverse audiences including patients, carers, healthcare professionals and researchers, the organisation needed a comprehensive digital transformation to improve information access and user experience.
23 Digital partnered with Kidney Health Australia to deliver a complete website redesign and purpose-built secure portal, creating a connected digital ecosystem that provides easier access to trusted kidney health resources, personalised support services and streamlined user journeys across multiple audience groups.
8 Months + Ongoing Support
Healthcare & Not-for-Profit
All ages
12+
$250K+
Multi-audience (patients, carers, professionals, supporters)
Website Redesign | Portal Development | UX Strategy | Accessibility | CMS Implementation
Improve access to health information, create secure portal, enhance user experience
Australia
Kidney Health Australia partnered with 23 Digital to transform their digital ecosystem and deliver a comprehensive platform that better serves Australians affected by kidney disease. The core objectives included:
Kidney Health Australia’s existing digital presence did not support the organisation’s mission or the diverse needs of its users. Key challenges included:
Kidney Health Australia needed a digital partner capable of delivering both a user-centred website redesign and a secure, scalable portal solution.
Our approach centred on creating a connected digital ecosystem that balances clinical credibility with accessibility, empathy and ease of use:
3. Secure Portal Development
4. Integration & Quality Assurance
The redesigned website and integrated portal deliver a more accessible, connected and future-ready digital ecosystem for Kidney Health Australia:
The transformation positions Kidney Health Australia with a platform that improves access to trusted kidney health information, simplifies complex user journeys, and provides a secure, scalable experience for patients, carers, healthcare professionals and supporters. By combining human-centred design with robust technology, 23 Digital created a digital ecosystem that helps Australians engage with kidney health services more easily and effectively.
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Organic Traffic Surge
Increase in New Users
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