1. Outdated Ordering Workflow
Prior to the redevelopment, Mr. Bubble Tea relied on a manual and email-based ordering process, leading to delays, miscommunication, and limited scalability for repeat customers.
2. Lack of B2B Personalisation
The previous website treated all customers equally — with no pricing tiers, order minimums, or customer-specific experiences, despite catering primarily to wholesale buyers.
3. ERP Disconnection
Data was managed separately across the website and Attaché ERP system, resulting in manual data entry, errors in pricing and availability, and an inconsistent customer experience.
4. Poor User Experience & Mobile Responsiveness
The site was difficult to navigate, particularly for returning B2B clients who needed fast reordering, quick access to their favourites, and a frictionless checkout experience.
5. No Digital Marketing Strategy
Mr. Bubble Tea had strong word-of-mouth traction but lacked a formal digital strategy to drive lead generation, promote products, or scale the brand’s awareness online.