WooCommerce Development | Attaché ERP Integration B2B eCommerce | Digital Marketing

Mr. Bubble Tea: Transforming Wholesale Ordering with WooCommerce & Attaché

Overview

Mr. Bubble Tea is one of Australia’s most popular bubble tea wholesalers, supplying premium ingredients and equipment to cafés, dessert bars, and franchise groups across the country. Known for quality, consistency, and reliability, the brand needed an online presence that would reflect its strong market position and simplify ordering for a growing B2B customer base.

23 Digital partnered with Mr. Bubble Tea to deliver a fully integrated WooCommerce solution with ERP integration, tailored B2B features, and a performance-led digital marketing strategy — transforming the business into a scalable, self-service eCommerce platform.

6 Months + Ongoing Campaign

Food Industry, Retail

25 -70+ years Old

6+

$50K +

B2B

WooCommerce Development | Attaché ERP Integration | B2B eCommerce | Digital Marketing

Increase Organic Traffic and Sales, Increase Paid Ads Conversions

Australia

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01

The Objective

The primary goal was to create a digital infrastructure that would support business growth while improving operational efficiency and customer experience. Key objectives included:

  • Build a modern, mobile-first WooCommerce store tailored to wholesale ordering
  • Integrate with Attaché ERP for real-time product availability, pricing, and order syncing
  • Create a B2B experience with customer-specific pricing, minimum order rules, and account logins
  • Enable digital marketing campaigns to increase reach, drive new leads, and boost order frequency
  • Ensure backend usability for internal teams to manage catalogue, pricing, and customer groups
02

The Challenge

1. Outdated Ordering Workflow

Prior to the redevelopment, Mr. Bubble Tea relied on a manual and email-based ordering process, leading to delays, miscommunication, and limited scalability for repeat customers.

2. Lack of B2B Personalisation

The previous website treated all customers equally — with no pricing tiers, order minimums, or customer-specific experiences, despite catering primarily to wholesale buyers.

3. ERP Disconnection

Data was managed separately across the website and Attaché ERP system, resulting in manual data entry, errors in pricing and availability, and an inconsistent customer experience.

4. Poor User Experience & Mobile Responsiveness

The site was difficult to navigate, particularly for returning B2B clients who needed fast reordering, quick access to their favourites, and a frictionless checkout experience.

5. No Digital Marketing Strategy

Mr. Bubble Tea had strong word-of-mouth traction but lacked a formal digital strategy to drive lead generation, promote products, or scale the brand’s awareness online.

03

The Solution

23 Digital implemented a comprehensive WooCommerce build paired with B2B functionality and digital marketing support to solve these core challenges.

1. Custom WooCommerce Development

  • Fully redesigned front-end with a mobile-first, intuitive UI
  • Quick order features, category browsing, and product bundling
  • Customer login and pricing visibility based on account type
  • Quote request functionality for bulk and franchise buyers
  • Favourites list, reorder buttons, and volume-based discounts

2. Attaché ERP Integration

  • Real-time sync for product stock levels and pricing via API
  • Automated order flow from WooCommerce into Attaché for fulfilment
  • Two-way customer sync to ensure data integrity and loyalty management
  • Dynamic product updates for pricing, SKU, and availability by region

3. B2B Functionality

  • Tiered pricing based on customer group
  • Minimum order values and quantity rules by SKU or category
  • GST-inclusive pricing toggle for tax-compliant invoicing
  • Account dashboards with order history, tracking, and invoice download

4. Digital Marketing Campaigns

  • Google Ads and remarketing campaigns targeting cafes and dessert bars
  • SEO strategy built around bubble tea supplies, tapioca pearls, and wholesale drinks
  • Email marketing automation for new product launches and promotions
  • Analytics dashboards to track lead conversion and order behaviour
04

The Result

  • Website conversion rate increased by 340%, driven by faster reordering and custom pricing
  • Order processing time reduced by 60%, due to ERP integration and automation
  • More than 45% of customers now reorder through the website, reducing manual admin
  • Average order value increased by 28%, aided by bundling and upsell modules
  • Strong inbound traffic growth from Google Ads and SEO campaigns, with 200+ new leads in the first quarter

What We Delivered

  • WooCommerce eCommerce platform, designed for performance, scale, and simplicity
  • Fully integrated Attaché ERP, streamlining orders, stock control, and fulfilment
  • B2B commerce experience, including login-only access, tiered pricing, and reordering tools
  • Mobile-optimised UX, built for speed and repeat customers
  • Automated backend tools, reducing manual data entry and errors
  • Digital marketing rollout, including SEO, paid search, and email automation
  • Reporting suite, delivering real-time insight into marketing and eCommerce performance

Mr. Bubble Tea’s transformation highlights how a purpose-built WooCommerce platform can dramatically streamline B2B operations while driving measurable growth through digital marketing. With seamless ERP integration, tailored UX, and smart automation, the brand is now positioned to scale across wholesale and franchise channels with confidence.

23 Digital continues to provide ongoing support, campaign management, and feature development as the business expands its digital footprint.

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